Privacy Policy

Effective Date: 6/16/2025

1. Data Controller

Company Name: E-NET
Website: e-net.cloud
Contact: [email protected]

2. Overview

At E-NET, your privacy is our priority. This Privacy Policy explains:

  • Which personal data we collect
  • Why we collect it (legal basis)
  • How long we keep it
  • With whom we share it (if applicable)
  • Your rights under GDPR

By using our services, you agree to this Privacy Policy.

3. Information We Do Not Collect (No-Logs Policy)

When using our VPN service, we never collect or store the following:

  • Browsing activity
  • Connection times or durations
  • IP addresses
  • DNS queries
  • Traffic data (volume sent or received)

This constitutes a strict no-logs policy, independently verified and fully GDPR-compliant.

4. Information We May Collect

  • Email address: for account management, support, and service messages. Kept as long as the account is active, up to 12 months after termination.
  • Payment information: processed only by secure third-party providers. We do not store card numbers; only transaction IDs are retained.
  • Basic website analytics: aggregate, non-personal data to improve our services. Kept for a maximum of 26 months.

Note: We never sell or share your personal data with third parties for marketing purposes.

5. Legal Basis for Processing (GDPR)

  • Performance of contract | Art. 6(1)(b) | Account management, service delivery, support
  • Legitimate interest | Art. 6(1)(f) | Website analytics, system security
  • Legal obligation | Art. 6(1)(c) | Transaction retention for tax purposes (7 years)
  • Consent | Art. 6(1)(a) | Marketing communications (explicit consent required)

6. Data Processors

We use third-party processors who may access personal data under GDPR-compliant agreements (Art. 28). Example processors:

  • [PayPal / Stripe / Mollie] | Payment processing | [EU / US]

Only the minimum necessary data is shared with processors.

7. Cookies

Our website uses minimal cookies:

  • Functional cookies: required for site functionality (e.g., login)
  • Analytics cookies: for basic, aggregated website analytics (non-personal)

8. Data Security

  • Encryption of all traffic
  • Strict access controls; only authorized personnel access personal data
  • Regular security audits
  • Two-factor authentication for systems storing personal data

Despite measures, no transmission over the Internet is 100% secure. Use our service at your own risk.

9. Retention Periods

  • Email address: while account is active + 12 months
  • Transaction data: 7 years for tax purposes
  • Analytics data: maximum 26 months, aggregated, non-personal

Data is automatically and permanently deleted after retention periods.

10. Your Rights (GDPR Art. 15-22)

  • Right of access | Art. 15 | Know what data we process
  • Right to rectification | Art. 16 | Correct inaccurate data
  • Right to erasure | Art. 17 | Request deletion
  • Right to restriction | Art. 18 | Temporarily restrict processing
  • Right to data portability | Art. 20 | Receive your data in machine-readable format
  • Right to object | Art. 21 | Object to processing based on legitimate interest

To exercise your rights, contact us at [email protected] including your name, email, requested right, and a copy of ID (masking sensitive info).

11. Changes to this Policy

We may update this Privacy Policy. Latest version is always on e-net.cloud.

  • Minor updates: only the date changes
  • Major updates: we inform you by email

The effective date indicates when the last change was implemented.

12. Contact

For privacy questions, rights requests, or complaints:

We aim to respond within 3 working days (simple requests) or 4 weeks (complex requests).